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Duplicate Work Order details on iPad Classic and FSA iPad Apps

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Pastry Chef
Pastry Chef

Duplicate Work Order details on iPad Classic and FSA iPad Apps

Has anyone seen this bad behavior? We have users on bot iPad Classic and FSA App. After an App reset the Menu items on the Work Order section are duplicated and The WLD items are duplicated.

This happened after our monthly release - there were no direct changes that the iPad App users would see. 

We've seen this before in sandbox testing and logging out of the App, closing it and logging in would set it back to normal. This does not seem to be working in Production. (i'll be opening a case)

 

@archana_krishna 

 

 

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Product Team
Product Team

User Reply Duplicate Work Order details on iPad Classic and FSA iPad Apps archana_krishna

@johnw Sorry I missed this one . Did you open a Support ticket? 

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Pastry Chef
Pastry Chef

User Reply Duplicate Work Order details on iPad Classic and FSA iPad Apps johnw

@archana_krishna 

We did not open a ticket. 

We found the issue was caused by the server side SFM actually duplicating the fields. This was manually fixed. 

I'm not sure if this occurred during a change being moved into Prod.

Thanks

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Product Team
Product Team

User Reply Duplicate Work Order details on iPad Classic and FSA iPad Apps archana_krishna

ok @johnw , good to know it is sorted out now. Thanks!

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