Pastry Chef
Pastry Chef

FSA Sync Issues

Hi

I am trying to use the latest version of FSA (Version 3.2.5), and it is having a lot of sync issues, i have reset the app, and re-installed it, but it just hangs up about 3/4 of the way through it's data sync. The previous version was working correctly with the same WO.

Anybody else seen similar?

Russ

Fry Chef
Fry Chef

Re: FSA Sync Issues

Hello, 

Our users are having this issue with version 3.5.3 

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Customer Success Team
Customer Success Team

Re: FSA Sync Issues

@russjaco   Are you still encountering this issue?

 

@tony_mcdermott  FYI

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Roast Chef
Roast Chef

Re: FSA Sync Issues

I have had a few technicians say that they are experiencing the app go into a continuous sync cycle.

From one of our tech below.

Had the second report of continuous syncing, it syncs, refreshes and then syncs again.  This continues until battery is flat, I forced closed the app and this does not fix. Only deleting and then reinstalling so far works resolving the issue. 

 

@support 

 

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Customer Success Team
Customer Success Team

Re: FSA Sync Issues

@brendenburkinsh  Did this get resolved?

 

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Roast Chef
Roast Chef

Re: FSA Sync Issues

Nope this is still an ongoing issue.

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Customer Success Team
Customer Success Team

Re: FSA Sync Issues

@brendenburkinsh  Is there an associated case? Thanks!

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Roast Chef
Roast Chef

Re: FSA Sync Issues

@lisa_mercer I am waiting to see if the affected user is on 3.5.5.

Line Chef
Line Chef

Re: FSA Sync Issues

@lisa_mercer @brendenburkinsh 

This issue is still ongoing with random users

Have had another user yesterday with this issue using FSA 3.6.0 Build 794

Continuous data sync was not rectified until FSA app was uninstalled then re-installed

Thanks

Customer Success Team
Customer Success Team

Re: FSA Sync Issues

@mohamad_hafda   Thank you for sharing your update!  Have you entered a support ticket to log and track the issue?  This will be extremely helpful.  Thanks!

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Roast Chef
Roast Chef

Re: FSA Sync Issues

@lisa_mercer I have logged a case as this now becomes more widespread, case #00080372.

@mohamad_hafda FYI

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Customer Success Team
Customer Success Team

Re: FSA Sync Issues

@brendenburkinsh   Thank you!  I've attached this Idea to the case so any other impacted users/cases can be attached.

 

@jamie_mckechnie @tony_mcdermott 

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Customer Success Team
Customer Success Team

Re: FSA Sync Issues

@archana_krishna  @joseph_june  FYI.

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