cancel
Showing results for 
Search instead for 
Did you mean: 
Pastry Chef russjaco
Pastry Chef

FSA Sync Issues

Hi

I am trying to use the latest version of FSA (Version 3.2.5), and it is having a lot of sync issues, i have reset the app, and re-installed it, but it just hangs up about 3/4 of the way through it's data sync. The previous version was working correctly with the same WO.

Anybody else seen similar?

Russ

Message 1 of 8
7 Replies
Fry Chef marjmand
Fry Chef

Re: FSA Sync Issues

Hello, 

Our users are having this issue with version 3.5.3 

Message 2 of 8
0 Likes
Customer Success Team

Re: FSA Sync Issues

@russjaco   Are you still encountering this issue?

 

@tony_mcdermott  FYI

---
If you want to get my attention quickly, please be sure to @ me!  @lisa_mercer
   Don't forget to give a thumbs up if you like a post and mark solutions!
Message 3 of 8
0 Likes
Roast Chef brendenburkinsh
Roast Chef

Re: FSA Sync Issues

I have had a few technicians say that they are experiencing the app go into a continuous sync cycle.

From one of our tech below.

Had the second report of continuous syncing, it syncs, refreshes and then syncs again.  This continues until battery is flat, I forced closed the app and this does not fix. Only deleting and then reinstalling so far works resolving the issue. 

 

@support 

 

Message 4 of 8
0 Likes
Customer Success Team

Re: FSA Sync Issues

@brendenburkinsh  Did this get resolved?

 

---
If you want to get my attention quickly, please be sure to @ me!  @lisa_mercer
   Don't forget to give a thumbs up if you like a post and mark solutions!
Message 5 of 8
0 Likes
Roast Chef brendenburkinsh
Roast Chef

Re: FSA Sync Issues

Nope this is still an ongoing issue.

Message 6 of 8
0 Likes
Customer Success Team

Re: FSA Sync Issues

@brendenburkinsh  Is there an associated case? Thanks!

---
If you want to get my attention quickly, please be sure to @ me!  @lisa_mercer
   Don't forget to give a thumbs up if you like a post and mark solutions!
Message 7 of 8
0 Likes
Roast Chef brendenburkinsh
Roast Chef

Re: FSA Sync Issues

@lisa_mercer I am waiting to see if the affected user is on 3.5.5.

Message 8 of 8