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FSA - checklist

dmartinez
Grill Chef
Grill Chef

FSA - checklist

In case a technician creates a service report with FSA and the service report has some checklists, we have following situation.

1. Technician can answer a checklist as follow.

  • 1. 
  • 2
  • 3.

The service report does not recognize the line break. We see 1. 2. 3. in one line.

archana_krishna
Product Team
Product Team

User Reply FSA - checklist archana_krishna

@dmartinez  checklist reports do not retain any formatting today in any ServiceMax app - FSA, Go, Browser. You  can create support ticket so that a fix can be investigated.

dmartinez
Grill Chef
Grill Chef

User Reply FSA - checklist dmartinez

Hi Archana,

thank you for your feedback. I created a ticket before creating this idea. See the feedback from support team

"As part of our investigation, we have checked this issue with our internal team and they have confirmed that it is an expected behaviour."

Are you going to have this idea on your roadmap?

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archana_krishna
Product Team
Product Team

User Reply FSA - checklist archana_krishna

@dmartinez  What we realized after some investigation was that the output Doc designer didnt have a way to save the sequence of checklists to be printed.  We are enhancing the Output document designer in 21.2 to remember the sequence of checklists to be printed.

Talking about the mobile, we will enhance the ServiceMax Go app to honor this sequence. Once we plan this for a release for ServiceMax Go, I will update this post. 

At the moment, there are no plans to include this enhancement in the FSA apps. 

@LauraMoorhouse  - cc

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dmartinez
Grill Chef
Grill Chef

User Reply FSA - checklist dmartinez

Unfortunately we use FSA app not ServiceMax Go

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