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FSA iPad App 3.8.5 broke our Output Doc Names

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Pastry Chef
Pastry Chef

FSA iPad App 3.8.5 broke our Output Doc Names

Our Output Document name is not functioning due to this update to FSA 3.8.5

Changes to Format of the PDF File Name: The format of the PDF file name is modified and with SFM Transaction Name instead of ID. The updated format is <SFM Transaction Name>_<Parent Record ID>_<Datetime as YYYYMMDDhhmmss>.pdf' .

We worked with ServiceMax PS Team in 2016 to create a custom process to rename and email our FSR (Output Doc). Our CUSTOM SETTINGS has on field name for the HTML file and 2 Signature files. the HTML files is renamed as "Print_FSR__Output_Doc" which casues the failure.

THIS IS CORRECT (What we Should See): FSR_WO-00205028_13098641.pdf

THIS IS WHAT WE SEE: Print_FSR__Output_Doc__a0t1B00000DOeKtQAL_20200629180300.pdf

CASE# 00088382

@archana_krishna @joseph_june @brittany_taylor 

 

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Product Team
Product Team

User Reply FSA iPad App 3.8.5 broke our Output Doc Names archana_krishna

@johnw  The change was intentional on FSA because of the impact caused by how the new designer generates the SFM Process IDs.

Please see the KB announcement here : https://community.servicemax.com/t5/Knowledge-Base/Announcement-Output-Document-File-Name-Change-in-...

I can work with you on this one and sent you a note. 

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Pastry Chef
Pastry Chef

User Reply FSA iPad App 3.8.5 broke our Output Doc Names johnw

@archana_krishna gave us the answer: Our Custom Setting needed an update in our Name Prefix field to match the SFM Name. Once applied this fixed our PDF Name

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