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Line Chef
Line Chef

FSA or MFL ?

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Our company is looking to implement MFL ( Mobile For Laptop ). We are currently on the Spring 15 Release.  With the addition of FSA now for the Summer 16 release. I am wondering if it would be best to upgrade to Summer 16 and use FSA ( Field Service App ) instead. Does the new FSA have the same functionality as MFL ? Will FSA eventually replace MFL ? Any input would be appreciated.

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Re: FSA or MFL ?

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Hi Paul -

The new Field Service App should definitely be considered. Particularly if you're just getting started on your evaluation of a mobile app. Today, all functionality that's provided in the Mobile for Laptops app (and quite a bit more) is available on the Field Service App, with the exception of language support. Since localization is extremely important to our customers, language support is a development priority. You'll start to see more innovation on the Field Service App, for example the addition of Checklist capabilities in Summer '16, that you may not see on the Mobile for Laptops app. 

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Re: FSA or MFL ?

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Hi Paul -

The new Field Service App should definitely be considered. Particularly if you're just getting started on your evaluation of a mobile app. Today, all functionality that's provided in the Mobile for Laptops app (and quite a bit more) is available on the Field Service App, with the exception of language support. Since localization is extremely important to our customers, language support is a development priority. You'll start to see more innovation on the Field Service App, for example the addition of Checklist capabilities in Summer '16, that you may not see on the Mobile for Laptops app. 

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Grill Chef
Grill Chef

Re: FSA or MFL ?

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We recently tested FSA Summer'16 but encountered issues. In most screens it shows internal IDs rather than text labels.

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Line Chef
Line Chef

Re: FSA or MFL ?

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Thanks for the information Aleem. Was the testing done in a sandbox environment ? Were you able to resolve the issue or are you still working on the fix ?

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Grill Chef
Grill Chef

Re: FSA or MFL ?

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Issue still not yest resolved, we raised a CASE with ServiceMax and they are working to resolve this issue

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Grill Chef
Grill Chef

Re: FSA or MFL ?

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Paul the issue is still not resolved, instead of text we see internal IDs. Testing was done in Sandbox.

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Line Chef
Line Chef

Re: FSA or MFL ?

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Hi Aleem. Can you please provide an update ? Has the issue been resolved in FSA ?

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Grill Chef
Grill Chef

Re: FSA or MFL ?

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Not yet, issue still open with SMX, expected some time this Feb.2017

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