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GBL037 - Output Document issue on Classic Apps

smusku
Pastry Chef
Pastry Chef
‎06-25-2019 08:32 AM

GBL037 - Output Document issue on Classic Apps

After enabling GBL037 to support Files on FSA App, we see that New Output documents templatesare not working in Smartphone App. The issue coule be due to SFM Document Template is saved on Content version instead of Notes & Attachment. This is creating big problem for us to create new Output documents and make them compatible with FSA and Classic App. 

 

Any inputs to address this issue? Raised a case# 78777 is raised but would like to know if anyone handled this efficiently without disabling GBL037?

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elina_ristila
Sushi Chef
Sushi Chef
‎06-26-2019 11:00 PM

Re: GBL037 - Output Document issue on Classic Apps

We faced similar issue and had to disable SF files support to able to support Classic app users.This of course is not good for FSA app users.

ServiceMax Go will replace Classic app and ServiceMax has informed us that new Go app version should have SF files support.

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