What we ended up doing since we already had a pop up notification on the IP (which is annoying if you have to open the IP a few times) is add an alert heads up formula field on Case and Work Order object that displays an animated GIF (red light flashing). If a Case or Work Order is created related to an IP that has an alert note then this GIF is displayed and flashes to draw users attention. Next to the GIF is the text of the alert note from the IP.. I have also added the IP alert note to the email the technician gets when the Work Order is dispatched. Next will be to see if I can add this alert to the Pulse notification once it is decided to move that direction.
~If my post was useful, please give me a thumbs up! Mark correct answers as 'solutions' so we can all find answers faster!~