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Record Type ID: id value of incorrect type: Usage/Consumption - since upgrading to Spring 16

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Grill Chef
Grill Chef

Record Type ID: id value of incorrect type: Usage/Consumption - since upgrading to Spring 16

Since upgrading to ServiceMax Spring 16 on the iPads our technicians are experiencing the following error whenever they add labour to a work order.

Record Type ID: id value of incorrect type: Usage/Consumption

This causes a sync conflict and the only way it can be resolved is to remove the labour item.

In ServiceMax Summer 15 it works fine.

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Fry Chef
Fry Chef

Re: Record Type ID: id value of incorrect type: Usage/Consumption - since upgrading to Spring 16

I am experiencing the same issue on some profiles. Did you found a fix for this ?

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Grill Chef
Grill Chef

Re: Record Type ID: id value of incorrect type: Usage/Consumption - since upgrading to Spring 16

Emmanuel,

In our case it turned out to be a custom field we had added (Product Type) has now been added to ServiceMax as a built-in field. The two, same named fields, were conflicting.

So it could be worthwhile checking any your custom fields and see if they've been added into Spring '16 as built-in fields with the same name.

Regards,

Cam.

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Grill Chef
Grill Chef

Re: Record Type ID: id value of incorrect type: Usage/Consumption - since upgrading to Spring 16

How can they conflict ?  Fields added by ServiceMax are added to their Salesforce managed package(s) : does the iPad sync engine use the fielf Nam instead of the field DeveloperName ?