Servicemax Go and FSA App utilization report

[Rajeshvd]

We are trying to generate a salesforce report to capture the utilization of Go App and FSA App by technicians. But we are not getting any accurate data. Please suggest us how to achieve this and if there is any core functionality available already. This is very critical as it would give us the exact number of users who are using the app.

[deirdre_yee]

Hey Rajesh,

I'm going to move this discussion to 'Mobile Discussions' and ping a PM, I think other customers in that forum may weigh in!

[deirdre_yee]

@joseph_june wanted to ping you to see if you had thoughts on this topic!

[joseph_june]

Specifically what type of data are you looking for? We are currently planning to add a feature where we can provide you with some of these deployment data such as number of users, frequency of user activity, device type, etc.  

[Rajeshvd]

@joseph_june Looking for data which provides the no. of users using the GO and FSA app. As you said number of users, frequency of user activity, device type, Usernames, their Salesforce ID's etc.  This is very critical as business owners wants to see the usage of GO App by technicians. Based on the usage we can plan for the new features for them. 

[johnw]

@Rajeshvd 

Using the Sync Report, you can see who is using the mobile Apps. I built a Matrix report based on the ServiceMax group profile showing he User name, record count (record count =  number of syncs) and Mobile Client version. 

These reports can be very large so I filter for the last 7 days. I can't really see what the users are doing, however our technicians have only been trained on using the mobile apps to perform their work - Work order management (Accept, add parts etc and close, Parts Orders and RMAs)

I'll try to post a screen shot

[johnw]

@deirdre_yee I can't post an image - screen shot of report. When i click on the camera icon to add a screenshot, nothing happens

[deirdre_yee]

@johnw let me look into what's happening now!

[deirdre_yee]

I'm seeing the same thing. A new post will allow an image upload, a new thread, if you want to do that. I'm submitting a support case to find a fix for image uploads in replies. Sorry for the delay while we work through that!

[archana_krishna]

@joseph_june  I spoke with @Rajeshvd  earlier this week and shared some chart links. Based on the feedback, most of what they want is there. 

@Rajeshvd  like Joseph mentioned, we are planning to embed some of these charts inside the Product, so that you always have access to them.  More details to follow ...