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Spring 15 iPad stall at Step 4 during initial login

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Grill Chef
Grill Chef

Spring 15 iPad stall at Step 4 during initial login

In our configuration of the Spring 15 App on the iPad we are getting very long initial sync times.

Generally the sync times for most steps is OK until you get to 'Step 4 of 6 - Downloading events and their related records IDs'

This step can take upwards of 10 -15 minutes or will stall completely and not get past this step at all.

Any suggestions or advice would be appreciated.Support

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Re: Spring 15 iPad stall at Step 4 during initial login

Hi Jamie,

Thanks for your post.

There might be the possibilities of huge data volume due to which initial sync is not getting completed.

Will it be feasible for you to log a case through Self Service Portal and share the following information.

iPad user credentials and System admin access

iOS version installed on user’s iPad

Connectivity Type and signal strength in which the issue is occurring

Thanks & Regards,

Sudhaker Pandey

Technical Lead, Customer Technical Support

ServiceMax Technologies India Pvt Ltd.

Mobile:+91-9611422773

Email: sudhaker.pandey@servicemax.com | Web:www.servicemax.com

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Grill Chef
Grill Chef

Re: Spring 15 iPad stall at Step 4 during initial login

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Grill Chef
Grill Chef

Re: Spring 15 iPad stall at Step 4 during initial login

Sudhaker I have tried to login to the to the old support.servicemax portal

but it doesn't appear to be working anymore.

Apart from that I cannot find any other self service portal, any suggestions

On Tue, May 12, 2015 at 4:14 PM, Jamie McKechnie <

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Re: Spring 15 iPad stall at Step 4 during initial login

Hi Jamie,

Please use below URL to log a Support Case.

https://svmx.my.salesforce.com/sserv/login.jsp?orgId=00D80000000M5JG

Thanks & Regards,

Sudhaker Pandey

Technical Lead, Customer Technical Support

ServiceMax Technologies India Pvt Ltd.

Mobile:+91-9611422773

Email: sudhaker.pandey@servicemax.com | Web:www.servicemax.com

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Grill Chef
Grill Chef

Re: Spring 15 iPad stall at Step 4 during initial login

Sudhaker, sorry but it still wont let me log in.

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Re: Spring 15 iPad stall at Step 4 during initial login

Hi Jamie,

Can you please share your email id. I will reset the password.

Thanks & Regards,

Sudhaker Pandey

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Grill Chef
Grill Chef

Re: Spring 15 iPad stall at Step 4 during initial login

Sudhaker, email ID is jamie.mckechnie@cloudsherpas.com

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Re: Spring 15 iPad stall at Step 4 during initial login

Hi Jamie,

I have reset your password. You might have received Password Reset Email notification to the Email Id mentioned below. Please verify the same.

Email: jamie.mckechnie@cloudsherpas.com

Thanks & Regards,

Sudhaker Pandey

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Grill Chef
Grill Chef

Re: Spring 15 iPad stall at Step 4 during initial login

Sudhaker, thank you very much. I have received the login and am currently

logging the case now.

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Grill Chef
Grill Chef

Re: Spring 15 iPad stall at Step 4 during initial login

Sudhaker, I have logged the case. Please let me know if you need any

further information.

On Tue, May 12, 2015 at 7:39 PM, Jamie McKechnie <

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Grill Chef
Grill Chef

Re: Spring 15 iPad stall at Step 4 during initial login

Jamie

Is there an update to this issue yet.

Thanks

Lanny

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Employee
Employee

Re: Spring 15 iPad stall at Step 4 during initial login

Have you tried using the iPad Sync 2.0 setting?

  ipad​ sync2.0​ ipad connectivity​ ipad configuration​

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Grill Chef
Grill Chef

Re: Spring 15 iPad stall at Step 4 during initial login

Mike

I do not see that setting in the app any longer. How do I enable this setting.

Thanks

Lanny

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Employee
Employee

Re: Spring 15 iPad stall at Step 4 during initial login

Hi Lanny - I recommend that you try the new app with sandbox org first because the iPad Sync 2.0 setting is made the default and only option after Win 15.

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Grill Chef
Grill Chef

Re: Spring 15 iPad stall at Step 4 during initial login

Thanks Mike

We have spring 15 installed in the sand box at this time.

Lanny