I am testing the upgrade from Spring 15 to Spring 16. My output document is not bringing in the Installed product and serial number as it had in the past. Any suggestions how to fix this?
Thanks for replying. The IP records were downloading however, the information was not being presented on my document. I changed the field codes to match a standard service report and it worked.
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What you're describing sounds like the iPad has not downloaded the IP record. I would check the download criteria.
Does it do the same thing if you test on your PC in a browser?