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Summer 14 iPad App Version 14.50.010

Pastry Chef
Pastry Chef

Summer 14 iPad App Version 14.50.010

There was anew version of the iPad app released on the 14th Jan 15, is there any details or a change log? (i didn't see any notification about this)

One of our users had automatic updates turned on, and he has reported an issue in entering text data, when the keyboard is up on the iPad, the text in the window disappears, and comes back when the keyboard is minimised. 

Employee
Employee

Re: Summer 14 iPad App Version 14.50.010

Russell,

You can find the change log in the update version of the release notes. See below.

http://release.servicemax.com/Summer14/relnotessp.pdf

Pastry Chef
Pastry Chef

Re: Summer 14 iPad App Version 14.50.010

Thanks for that Stephan, i saw that link in the app store and tried using a couple of days ago, but it kept saying access was forbidden, seems work okay now, thanks again.

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Roast Chef
Roast Chef

Re: Summer 14 iPad App Version 14.50.010

Have you noticed any other changes on the iPad app?  I noticed that Quck Save is behaving the same as full save (not sure if everyone has this same functionality or not).  I posed a question on a decimal issue I'm having right now.  I'll reference this release notes below, maybe something is there?

Fry Chef
Fry Chef

Re: Summer 14 iPad App Version 14.50.010

We are experiencing both the decimal point issue and the keyboard issue as well.  Sure hope there is a quick fix!

Roast Chef
Roast Chef

Re: Summer 14 iPad App Version 14.50.010

Hey Ken - FYI, if you go back in and correct the iPad entry (or try to at least), it still shows incorrectly on the iPad, but it is correct in the Web client - at least for the one test WO I tried.

1)  I entered .75 hrs on the iPad, and it showed as 75 hrs.  Also showed incorrectly in the Web client.

2)  Went back into the iPad and tried to correct the 75 hrs back to .75 hrs.  The iPad then showed as 075.0000 - but the web client showed correctly as .75 at that point.

Again, not sure if this is just specific to the work order I was working on or my org.

Roast Chef
Roast Chef

Re: Summer 14 iPad App Version 14.50.010

We are also having the Enter Text issue:

When the keyboard scrolls up, the text box becomes invisible and you cannot see what text you are entering, until the keyboard is minimized.

Also confirmed we are having the Decimal issue:

Entered 1.50, hit save, value shifted to show "15.0000"

Has anyone come up with a workaround for either of these??

Employee
Employee

Re: Summer 14 iPad App Version 14.50.010

Russell Jacobs‌‌Alex LangstonKen EggertKen EggertColby LavinKen Eggert

Sounds like everyone on this thread is having this issue. Was a case created? 

Fry Chef
Fry Chef

Re: Summer 14 iPad App Version 14.50.010

We created a case.  Joshua Nelson owns it and is working on it.

Roast Chef
Roast Chef

Re: Summer 14 iPad App Version 14.50.010

I created a case at 9 am this morning.

Sent from my iPhone

Pastry Chef
Pastry Chef

Re: Summer 14 iPad App Version 14.50.010

We have created a case this morning, 00016431

Fry Chef
Fry Chef

Re: Summer 14 iPad App Version 14.50.010

Does anyone in ServiceMax development know about regression testing before doing a release?

Roast Chef
Roast Chef

Re: Summer 14 iPad App Version 14.50.010

I created a case as well yesterday, but have not yet received a response:

Case # 00016410

Colby Lavin

Any updates on this issue?

Pastry Chef
Pastry Chef

Re: Summer 14 iPad App Version 14.50.010

did everyone see George Pipers email on Saturday?

Here's his update:

Currently Servicemax has proactively suspended
downloads for the iPad Application related to Summer14 and Summer14 SP. We have
discovered that the current AppStore version has some data integrity issues.
Currently we have a fix for this and will be uploading a new version to the
AppStore early next week.

The version with issues is 14.50.010. However,
the prior version 14.50.006 is not of issue. We will update everyone once the
new version is available.


Roast Chef
Roast Chef

Re: Summer 14 iPad App Version 14.50.010

Yup - saw it come through Saturday.  Hope that early next week means EOB today.  That would be great.

Employee
Employee

Re: Summer 14 iPad App Version 14.50.010

Usually the approval process for apps submitted to Apple can time a week or slightly more, hopefully this is expedited and we can see this available sooner rather than later. 

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Employee
Employee

Re: Summer 14 iPad App Version 14.50.010

Looks like the fix is in the appstore now. 

Pastry Chef
Pastry Chef

Re: Summer 14 iPad App Version 14.50.010

Thanks Stephen

ok, so who's going to install it first

I have 5 people affected - i'll have two of them install it tonight (if they're online still)

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Pastry Chef
Pastry Chef

Re: Summer 14 iPad App Version 14.50.010

downloaded the update and the decimal bug is gone. I didn't run a full test yet, just checked the travel and labor lines to ensure that 1.5 = 1.5 not 15 etc...

Just ran a new WO and closed it with no problems

Employee
Employee

Re: Summer 14 iPad App Version 14.50.010

We found the same, just a quick test and the decimal bug is gone from what it seems. 

Pastry Chef
Pastry Chef

Re: Summer 14 iPad App Version 14.50.010

I just tried to install the update and as of 2 minutes ago it's not working. I tap on the update icon and it shrinks as if it's working and then springs back with Update

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Pastry Chef
Pastry Chef

Re: Summer 14 iPad App Version 14.50.010

false alarm (maybe) - it looks like it downloaded now.

Roast Chef
Roast Chef

Re: Summer 14 iPad App Version 14.50.010

All good on my end.  Thanks to the ServiceMax team for turning this around quicky.

Roast Chef
Roast Chef

Re: Summer 14 iPad App Version 14.50.010

I opened a new thread a few days ago when i got the 14.50.011 build and began testing

14.50.011 Summer 14 for iPad Testing

So far for testing I have not found any new issues.  Please submit your findings!