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What to do when the Mobile for Laptop returns the following error on login/data sync:

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Grill Chef
Grill Chef

What to do when the Mobile for Laptop returns the following error on login/data sync:

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When I login to our MFL I get the following error

Can anyone help me figuring out what I have to do to get it fixed?

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Employee
Employee

Re: What to do when the Mobile for Laptop returns the following error on login/data sync:

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Hi Sjef Wijnen

I see that you have registered a Support Case 00042884 and ServiceMax Support has provided the resolution to the problem through the case.

Kindly mark this discussion as answered.

Thanks!

crt_younus​ crt_younuss​

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Employee
Employee

Re: What to do when the Mobile for Laptop returns the following error on login/data sync:

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Hi Sjef,

Are you login to MFL for the first time (Initial Sync) ? Or is this Config Sync/Data sync ?

Can you please copy/paste the message in details section ? There should be the details about the root cause.

Thank you.

Mourad.

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Grill Chef
Grill Chef

Re: What to do when the Mobile for Laptop returns the following error on login/data sync:

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Hi Mourad, it seems to happen both on initial sync and when i click sync data. This time it happened while I clicked sync data.

See below for complete error message:

Request error: /services/apexrest/SVMXC/svmx/MobServiceIntf/DataSyncRequest:TX_FETCH{"success":true,"headers":{"Transfer-Encoding":"chunked","Content-Type":"application/octetstream","Date":"Fri, 08 Jul 2016 12:31:46 GMT","Expires":"Thu, 01 Jan 1970 00:00:00 GMT","Set-Cookie":"BrowserId=D_sYvfFdRmO1tMKvwYjZqw;Path=/;Domain=.salesforce.com;Expires=Tue, 06-Sep-2016 12:31:46 GMT"},"data":{"values":[],"valueMap":[],"value":null,"success":false,"pageUI":null,"messageType":null,"message":null,"eventType":"SYNC","eventName":"TX_FETCH","errors":[{"uniqueId":null,"errorType":"SVMXC.SmaxException","errorTitle":"Error trying to retrieve records for object(s): :  Case; check the object deployment status and profile permissions\n","errorMsg":"Script-thrown exception","errorId":null,"correctiveAction":"\nError type : SVMXC.SmaxException\nError Message : Script-thrown exception\nLine Number : 2963\nStack Trace : (SVMXC)\n\n\n\n\n"}],"aplOrder":null},"status":"200","parameters":{"url":"/services/apexrest/SVMXC/svmx/MobServiceIntf/DataSyncRequest","method":"POST","headers":{"Content-Type":"application/json"},"data":"{\"eventType\":\"SYNC\",\"eventName\":\"TX_FETCH\",\"valueMap\":[{\"value\":\"Case\",\"values\":[\"500w0000019vSy7AAE\",\"500w000001AvX4xAAF\",\"500w000001Aw1XWAAZ\",\"500w000001C3DUfAAN\",\"500w000001C3JGtAAN\",\"500w000001C4tUeAAJ\",\"500w000001D4TgRAAV\",\"500w000001D4TkxAAF\",\"500w000001D4TozAAF\",\"500w000001D4WSNAA3\",\"500w000001D4YCqAAN\",\"500w000001D5YYOAA3\",\"500w000001E0X6aAAF\",\"500w000001ELjsOAAT\",\"500w000001EO0jKAAT\",\"500w000001EOBu6AAH\",\"500w000001EOXn6AAH\",\"500w000001EOXtTAAX\",\"500w000001EP1G3AAL\",\"500w000001FJ563AAD\",\"500w000001FJGl2AAH\",\"500w000001FL3pOAAT\",\"500w000001FL6vtAAD\",\"500w000001FLCwhAAH\",\"500w000001G1zaBAAR\",\"500w000001G2aGNAAZ\",\"500w000001G38niAAB\",\"500w000001G3BwyAAF\",\"500w000001G3FTbAAN\",\"500w000001G3FVXAA3\",\"500w000001G3R0aAAF\",\"500w000001G3R8FAAV\",\"500w000001G3RQsAAN\"]}]}","async":true}}

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Employee
Employee

Re: What to do when the Mobile for Laptop returns the following error on login/data sync:

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From the logs it is clear that the issue is related to downloading Case records. I have seen this issue in previous implementations and the symptom was likely missing permissions on referenced objects on Case (Lookups from Case to other objects). There is an option in ServiceMax to skip downloading some of the objects not required in mobile app.

I suggest you log a ServiceMax case and our support will take care.

Employee
Employee

Re: What to do when the Mobile for Laptop returns the following error on login/data sync:

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Hi Sjef Wijnen

I see that you have registered a Support Case 00042884 and ServiceMax Support has provided the resolution to the problem through the case.

Kindly mark this discussion as answered.

Thanks!

crt_younus​ crt_younuss​

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