cancel
Showing results for 
Search instead for 
Did you mean: 

Work Order Roll Up Summary Field not being updated in FSA app

Highlighted
Fry Chef
Fry Chef

Work Order Roll Up Summary Field not being updated in FSA app

I have a roll up summary field on the work order that summarizes labor hours from the work details.  This field does not get updated on the new Field Service App for iPad even after I sync the data two or more times.  In previous apps, this field got updated even if the data was not sync'd.

Has anyone else experienced this?

0 Likes
Reply
Highlighted
Staff Chef
Staff Chef

Re: Work Order Roll Up Summary Field not being updated in FSA app

Hi @dlaughran , is this issue still occurring for you?

~If my post was useful, please give me a thumbs up! Mark correct answers as 'solutions' so we can all find answers faster!~
0 Likes
Reply
Highlighted
Fry Chef
Fry Chef

Re: Work Order Roll Up Summary Field not being updated in FSA app

Richard,

This is was resolved via an Engineering Patch in Autumn 17 Version 17.30000.24 in March 2018.  We have a validation rule to prevent technicians from closing a work order with no labor hours posted.   The validation was not recognizing decimals and was therefore erroring out if the total labor hours was less than one.

0 Likes
Reply
Highlighted
Staff Chef
Staff Chef

Re: Work Order Roll Up Summary Field not being updated in FSA app

Great News!

@Nicole_Guzzo , how can this be marked as resolved?

~If my post was useful, please give me a thumbs up! Mark correct answers as 'solutions' so we can all find answers faster!~
0 Likes
Reply