lfedino
Grill Chef
Grill Chef

calendar map issue

hi, we have an issue concerning the calendar map feature in the app. we are using ipad2 device. when we click the map the app go in loop. the wo associated to the appointement,has longitude and latitude filled.

thanks,

Luca

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rupali_hindocha
Retired
Retired

Re: calendar map issue

Hi Luca,

Can you please confirm the iPad Application version.

Also , let me know if all address fields ( city, state etc.) has value on the work order.

Thanks

Rupali

lfedino
Grill Chef
Grill Chef

Re: calendar map issue

Hi Rupali,

Seems working now. Is necessary to authorize the app to access the map

When starts

We are still testing and let you know

Thanks

Luca

Inviata dal mio Windows Phone

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rupali_hindocha
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Retired

Re: calendar map issue

Hi Luca,

Glad to know it is working .

Can you please provide us more details on 'Is necessary to authorize the app to access the map' if possible with screenshot.

Please find below URL for Prerequisites for map view :

ServiceMax Online Help

Thanks

Rupali

lfedino
Grill Chef
Grill Chef

Re: calendar map issue

Is this step

  • Ensure that Location Services setting is turned on in the device and is enabled for the ServiceMax iPad app, to plot your current location and get Driving Directions from your current location to the work order location