Hi Rupert Barrow
Here are the steps:
Any questions please let me know.
Thanks for this which will help users in the community : I found the same specs, some of them from the Salesforce community/knowledge base.
We had the following problem which is a caveat to look out for :
It is important NOT to add a trailing '/' to this URL : if you do, the OAuth authentication to Salesforce from the ServiceMax iPad app will not work.
Conclusion : REMOVE trailing '/' in custom domain URLs in the Salesforce login window of the ServiceMax iPad app.
Hi Mourad LOUNAS,
Thanks for these instructions! I'm not sure I would have figured it out without them!
I currently have two issues, that I wondered if you might be able to suggest which bits I have omitted to do:
Any suggestions gratefully received.
iPad issue: The potential root cause is that the technician looses Write access on the Work Order once it is completed. Is there any ownership transfer when WO is completed ? Are you able to generate the output document on iPad ? Is the OD visible in Attachments section ? If you have a mac laptop, you can capture the logs using xCode. Please share more details so We can support you.
Android issue: Please share the error message which is thrown by Android app. I suggest you create a ServiceMax support case to investigate this issue.
Any more questions please let me know.