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@support Winter 15, what is the iPad time setting for sessions?

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Grill Chef
Grill Chef

@support Winter 15, what is the iPad time setting for sessions?

This is new, and requires the user to sign out/in repeatedly.  It would be good to understand this new feature.

Employee
Employee

Re: @support Winter 15, what is the iPad time setting for sessions?

Check your org wide session timeout.  I have seen a lot of orgs set to just 2 hour session timeout which is low. Depending on the size of the business and if security is a concern, I would kick it up to 8 hours or so.(shift length)

ipad‌ session‌‌ setting‌ org‌ org_session_setting‌

Grill Chef
Grill Chef

Re: @support Winter 15, what is the iPad time setting for sessions?

Is this a salesforce setting?  Or a service max setting?  Where is it at? 

Also on the previous versions, the techs did not have to log out, and the security on their ipad (pin code) kept it secure.  The techs are requesting the same functionality - Please advise.

Sushi Chef
Sushi Chef

Re: @support Winter 15, what is the iPad time setting for sessions?

Yes, this is becoming a huge pain for our techs. I've adjusted our org settings to more than 8 hours and it still revokes the session.

Sushi Chef
Sushi Chef

Re: @support Winter 15, what is the iPad time setting for sessions?

Any idea if there is a workaround or solution in place for this issue?

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Employee
Employee

Re: @support Winter 15, what is the iPad time setting for sessions?

Joshua Phillips​,

Have you logged a case with ServiceMax Support for this issue? If not, please log a case with details such as how often / after what specific operations (or idle time) iPad app users are forced to sign out and sign in. This will help them investigate the issue and respond.

Regards,

Meenakshi.

Sushi Chef
Sushi Chef

Re: @support Winter 15, what is the iPad time setting for sessions?

I opened Case # 17483

Sushi Chef
Sushi Chef

Re: @support Winter 15, what is the iPad time setting for sessions?

Joshua are you using a MDM?

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Employee
Employee

Re: @support Winter 15, what is the iPad time setting for sessions?

This a a SFDC setting but it appears from the feedback that this is not the issue.  Have you logged a case with ServiceMax Support for this issue? If not, please log a case with details such as how often / after what specific operations (or idle time) iPad app users are forced to sign out and sign in. This will help them investigate the issue and respond.

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Grill Chef
Grill Chef

Re: @support Winter 15, what is the iPad time setting for sessions?

We have this experience too where we get a revoke session which impacts all our Technicians in 4 countries. I also logged a case # 17150

This does need to be resolved as it impacts business!!

Sushi Chef
Sushi Chef

Re: @support Winter 15, what is the iPad time setting for sessions?

Have you had a resolution on this issue yet?

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Sushi Chef
Sushi Chef

Re: @support Winter 15, what is the iPad time setting for sessions?

Mike, we have been experiencing this. Are you still experiencing this issue?

Does it kick your users out? Forcing a, initialization sync when they login, which wipes any un-synced data?

We worked out the when you revoked message comes up, if they double tap the home screen and swipe off the app, they can sign in, the app doesn't initialize and they do not lose data.

ServiceMax are working on a solution with Salesforce.