Currently there is only one field in which to enter search criteria when selecting Explore on iPad, or Lists on iPhone.
This means that when entering a part or serial number it searched the whole org for that number and returns any with that sequence making it difficult for the user to find the precise one they want.
Example - serial 8855 for installed product will return all products with sequence 8855 in the serial number regardless of model type, country, region.
If there were a second field to enter search criteria, the user could reduce the number of results returned.
Example - serial 8855. country France. Or serial 8855, model F7B0
This should speed up searches and improve user adoption. We used to have multiple search fields before the winter 15 release.
I am sure this is required by many customers and it has negatively impacted our engineers efficiency since the functionality to search for multiple terms was removed. Searching is now one of our top problem areas.
pitney bowes would benefit a great deal from the delivery of this idea. To us it is required functionality for any search solution. An example would be I want to search for Repair Work Orders in Zip Code 123456.
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