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Automatic Config Sync and Data Purge

Automatic Config Sync and Data Purge

Automatic Config Sync and Data Purge

The app should be smart enough to detect any changes in the configuration on the server and update the configuration automatically without any user intervention i.e. without the user having to click on "sync config" button. Today, after every patch / release / hotfix we have to communicate to 4000+ users (FSRs) to perform a sync config on their devices. In the existing application, the sync is mostly a pull request. Can this not be converted to a push request from the server side? In case if the user/device is not online, the sync should be performed whenever the device is online next - pretty much how most of the news, messaging apps work

The behavior should also be same for purge data. Instead of informing user of a "purge due", set a limit of 15 days after which data purge should be performed whenever the device is online.

In a best case scenario, the buttons for purge data and sync config shouldnt even be there and this should be a complete automated feature.

The complete device / mobility experience is dependent on the field services representative (FSR) synchronising the configuration after every change. Sometimes the FSRs are on the field for 4-5 days at a time and don't always have ready access to emails or the country delegated admin. The app is supposed to be autonomous letting the FSRs focus on the job.

How is the problem being addressed today, if at all?
through repeated manual communications by email and monthly calls but this just acts as an impediment to their regular day to day jobs
Product Area?
Communities Mobile Field Service Management
What version of ServiceMax are you on?
Summer 16
22 Comments
priyamyo
Grill Chef
Grill Chef

 

Thanks for this update @archana_krishna , this is great news. Would this feature be also backward compatible with FSA (ipads) and servicemax for iPhone?

 

nschmitz
Sushi Chef
Sushi Chef

This is really needed also for FSA app. We have regular changes in the settings which require a config sync - but it is really hard (impossible) to reach out to all of our technicians worldwide to ask for config sync.

warrenhalbie
Sushi Chef
Sushi Chef

Hi @archana_krishna I want to check if this is still on track for SMax Go 1.5? I just had a ticket sent back telling me to do more data purge and no mention of this functionality? ticket Case 00086912

archana_krishna
Product Team
Product Team

@warrenhalbie   Unfortunately this didnt make it into 1.5, but still one of the priority items in our list. Right now, it is not tagged to any specific release yet.

Milan
Line Chef
Line Chef

Much needed functionality!

Most of our engineers think by clicking on the weekly reminder they automatically config sync, but that's (also) not the case.

But I would love to see it automated without any clicks needed by the engineer.

sanjoy_behera
Fry Chef
Fry Chef

Is the functionality of automatic  config sync on the go-app available now?. This is badly required since email communication to the field technicians is not effective and is often being missed. We are currently in 20.1 version. Can anything be done in 20.1. Appreciate feedback and if anyone is able to suggest some solution. Thanks

jeroen_schwankh
Pastry Chef
Pastry Chef

ServiceMax Go is ultra sensitive to configuration changes. Many engineers report issues if they do not perform a daily sync config. This really must be able to do it automatically, on a schedule and even a way for admins to push this to devices.

teresa-klein_volta
Line Chef
Line Chef

Following up here

Originally, this functionality request was slotted for the 1.5 release and was not included.

Is there an update on which release we can expect this?

Our Org just launched ServiceMax and the Technicians are having a hard time remembering to perform a data purge which is causing frustration and data integrity concerns.

chutchings
Fry Chef
Fry Chef

Checking in on this too - We have hundreds of users and in FSA we are experiencing major issues basically with every release due to some of our hundreds of users not completing a config sync or app reset following the changes - We desperately require a way to force an app reset.

joseph_june
Product Team
Product Team

The ability to notify, remind and enforce config sync on Go will be available in the upcoming v1.8 (April) release. In 1.8 we will be making "Mobile Configuration Console" which will enable admin to configure several new setting and this will be one of them. 

We are calling this feature "Configuration Management" and will enable the following:

1. Send (push) notification to users (targeting group profile) that there is new configuration and user should run configuration download to get the latest configuration.

2. If user does not perform config sync to download the configuration, remind them at configured interval (via local notification) that they need to download the latest configuration.

3. If user continues to ignore the reminder and not download the latest configuration, after specified time period app will download the configuration and apply them during the next app initialization.

Hope our customers will find this helpful and looking forward to receiving feedback and adoption of the feature.