Automatic Config Sync and Data Purge

Automatic Config Sync and Data Purge

The app should be smart enough to detect any changes in the configuration on the server and update the configuration automatically without any user intervention i.e. without the user having to click on "sync config" button. Today, after every patch / release / hotfix we have to communicate to 4000+ users (FSRs) to perform a sync config on their devices. In the existing application, the sync is mostly a pull request. Can this not be converted to a push request from the server side? In case if the user/device is not online, the sync should be performed whenever the device is online next - pretty much how most of the news, messaging apps work

The behavior should also be same for purge data. Instead of informing user of a "purge due", set a limit of 15 days after which data purge should be performed whenever the device is online.

In a best case scenario, the buttons for purge data and sync config shouldnt even be there and this should be a complete automated feature.

The complete device / mobility experience is dependent on the field services representative (FSR) synchronising the configuration after every change. Sometimes the FSRs are on the field for 4-5 days at a time and don't always have ready access to emails or the country delegated admin. The app is supposed to be autonomous letting the FSRs focus on the job.

How is the problem being addressed today, if at all?
through repeated manual communications by email and monthly calls but this just acts as an impediment to their regular day to day jobs
Product Area?
Communities Mobile Field Service Management
What version of ServiceMax are you on?
Summer 16
15 Comments
Sushi Chef
Sushi Chef

This is must have functionality.

For those of us operating in a regulatory environment (e.g. FDA) this feature is needed. We recently deployed changes to our compliance functionality and simply communicating over and over again to users is inadequate and leaves us vulnerable when users fail to update.

I would like to see the config sync occur the next time the user attempts to sync, or automatically as soon as the user has a network connection and opens the app.

Pastry Chef
Pastry Chef

Something that has been missing for a long time, as per Jeffs comment above, we also work in a heavily regulated industry and when critical configurational changes need to be made, relying on an end user just doesn't cut it in this day and age.

Grill Chef
Grill Chef

Joseph June​ Hi Joseph, I see this has been marked to be on the roadmap. Any update when we can see this being delivered?

Thanks.

Roast Chef
Roast Chef

This will be a fantastic enhancement, we have the same problem to communicate the requirement to sync config after any minor change to field service technicians across 9 countries - it would be far easier if we could push this out, or indeed if this auto checks for updates and downloads them!

 

Sushi Chef
Sushi Chef

I want to ask about this again @joseph_june  as we are having a number of issue with Smax GO and engineers not being alerted to the need for a config sync after we have fixed something in production. Is this on the roadmap? When and how will this look? been on the roadmap for almost a year now

Grill Chef
Grill Chef

3 years and going... sorry but does "on the roadmap" even mean anything??

@joseph_june @Anita_Dsouza 

Roast Chef
Roast Chef

Any updates on this? @joseph_june 

Product Team
Product Team

We are working on building a maintenance job that can run when the app is in background or not in use in a scheduled manner and take care of running configuration sync, data purge and other such administrative tasks.  For example, the admin could schedule to run this maintenance job every day at 3am tech's local time.

This way, the tech doesnt have to worry about keeping configurations up to date and the admin doesn't have to worry if the tech got the updates or not. The options to do config sync / purge etc will continue to exist in the mobile app, tech can run them on demand if required.

This is planned for ServiceMax Go app and we are working on making this available by 1.5 (May 2020). Hope this helps.

 

 

@mark_v3553 @brenoburkinshaw @jmsilveira @warrenhalbie 

Sushi Chef
Sushi Chef

This is good news Archana! can't wait to see this

Roast Chef
Roast Chef

@archana_krishna great enhancement, looking forward to it.