Background Data Sync on iPad

[rudy117]

We are running ServiceMax for iPad v17.10.030 and have recently discovered that once a data sync (or any sync for that matter) has been manually started by the iPad user, the progress will be paused if the iPad lock button or home button is pressed.

I have raised this with ServiceMax Support and they have advised me this is working as designed and a background sync is currently not supported.

I feel as though this should be part of the base functionality of the app.

Imagine leaving a customer site, the technician starts a data sync, locks the iPad (to conserve battery life or accidental taps on the screen etc) or presses the home button to check their emails, arrives at the next customer site only to find the iPad has not completed a sync.

[richard_lewis]

Hi Joseph June​, is this now delivered in FSA?

Regards, Richard

[joseph_june]

Unfortunately not yet but it is on our roadmap. We've made a decision to focus on FSA mobile app's memory consumption which we believe is affecting performance and user experience. Once memory optimization work has been completed, we will continue to execute on feature enhancement such as this one. 

[richard_lewis]

Thanks for the Update Joseph.

[kevinyu-bsci]

@joseph_june 

Hi Joseph, any ETA on enabling background sync?  Even though this is more or less a "training" issue, but difficult for techs to remember that ServiceMax apps is different from any other apps, that they must wait for the sync to complete before closing the iPad.  As a result, service report (document) becomes corrupted even syncing at the later point.  

I think the problem is more prevalent now w/ smart doc sync due to the slight delay from data sync.

@lisa_mercer @mmajerus6