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Capturing Timestamps through WO stages

Capturing Timestamps through WO stages

Capturing Timestamps through WO stages

There is no OOTB capability to capture timestamps as work order goes through various stages. Today there is a custom solution built using SFM but is not adopted much because of usability issues. It will be great feature to add to the product where things like clock in/out, accept, at location, and so on can be captured right from the calendar.

What is the underlying problem do you intend to solve with this idea?
Accurate data capture of the phases of a WO from FSR's
How is the problem being addressed today, if at all?
Today there is a custom solution built using SFM but is not adopted much because of usability issues.
Product Area?
Communities Work Order Management
What version of ServiceMax are you on?
Winter 18