Capturing Timestamps through WO stages

Capturing Timestamps through WO stages

There is no OOTB capability to capture timestamps as work order goes through various stages. Today there is a custom solution built using SFM but is not adopted much because of usability issues. It will be great feature to add to the product where things like clock in/out, accept, at location, and so on can be captured right from the calendar.

What is the underlying problem do you intend to solve with this idea?
Accurate data capture of the phases of a WO from FSR's
How is the problem being addressed today, if at all?
Today there is a custom solution built using SFM but is not adopted much because of usability issues.
Product Area?
Communities Work Order Management
What version of ServiceMax are you on?
Winter 18