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Case comments available offline

Case comments available offline

Case comments available offline

Status: Active Submitted by Roast Chef on ‎02-25-2016 09:14 AM
0 Likes

Can case comments be made available for use offline on iPad

Product Area?
IoT
What version of ServiceMax are you on?
Summer 16
2 Comments
matt_feeney
Employee
Employee
‎03-01-2016 05:13 PM
‎03-01-2016 05:13 PM

Some things to consider:

  • Creating a Case Comments View SFM and assigning it to the appropriate ServiceMax profile for use in mobile.
  • Setting up Advanced Download Criteria for Case Comments (ServiceMax Setup | Mobile & Offline | Mobile Configuration)
Message 1 of 2
mark_taylor
Roast Chef
Roast Chef
‎03-02-2016 03:49 AM
‎03-02-2016 03:49 AM

Case comments is not available to in the SFM object selection. It has to be enabled by engineering as an enhancement

Message 1 of 2