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Checklist - Option to not print an unanswered question

Checklist - Option to not print an unanswered question

Checklist - Option to not print an unanswered question

Status: On The Roadmap Submitted by Employee on ‎08-15-2019 02:46 PM
0 Likes

The ability to flag a question to indicate that if it is blank it should not be included in the checklist output document/report

What is the underlying problem do you intend to solve with this idea?
Customer satisfaction issue - We have had feedback from customers saying that their customers may think the tech has not done there job if they see blank or unanswered questions in a checklist report.
How is the problem being addressed today, if at all?
This feature us currently not part of the product. We can skip sections and not print the skipped sections but this feature would be more granualar
Product Area?
Checklists
What version of ServiceMax are you on?
19.1
Labels
Tags (1)
3 Comments
archana_krishna
Product Team
Product Team
‎08-16-2019 04:58 AM
‎08-16-2019 04:58 AM
Status changed to: On The Roadmap
 
Message 1 of 3
archana_krishna
Product Team
Product Team
‎11-26-2019 08:30 AM
‎11-26-2019 08:30 AM

There will be a setting in the Output document process to "Skip printing unanswered questions" when checklists are chosen in the report. This will be made available only in the new SFM designer and in 20.1 (Planned for Feb 2020) 

Message 2 of 3
lisa_mercer
Customer Success Team
Customer Success Team
‎11-26-2019 08:31 AM
‎11-26-2019 08:31 AM

This is great, @archana_krishna !

Message 3 of 3