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Configuration to prevent or allow moving events on Mobile

Configuration to prevent or allow moving events on Mobile

Configuration to prevent or allow moving events on Mobile

At Energir, we have technicians that move events (non-availabilities and work orders) on their mobile. In many circumstances they should not. It would be better if ServiceMax configuration could allow or prevent the move of these. Ideally configuration would be at event type level.

At Energir, non-availabilities and work orders are planned in an external system. It does not make sense to have the technician changing his calendar of work orders since his schedule is managed externally. Some non-availability types may be moved by the technicians but not all types.

What is the underlying problem do you intend to solve with this idea?
Technicians has the possibility to move their work orders and non-availability directly on their calendar (Mobile).
How is the problem being addressed today, if at all?
It is not addressed.
Product Area?
ServiceMax Go (Mobile)
What version of ServiceMax are you on?
19.3
5 Comments
Product Team
Product Team

@Christian  Edit Events should be possible only if the user has Edit permission on the object (Edit Events incase of Salesforce Events). Is it feasible to remove this permission from techs? 

Product Team
Product Team
Status changed to: Active

@Christian as @archana_krishna mentions only events that the technician has permissions to edit can be done so.

Would you see this maybe as some sort of property of the event that is set when scheduled such as checkbox for 'locked' ?

Trying to understand if its business logic or just plain permissions that might drive this

 

Pastry Chef
Pastry Chef

For us, all events are created via apex based on integrations with an external system, or updates from the user (e.g. they start work slightly later than planned, so the event start time is shifted). 

So our event edit permissions are editable and we would like to keep that, but would like some configuration in GO to enable us to disable access to move/change events from the calendar view

Product Team
Product Team
Status changed to: Product Team Review
 
Sushi Chef
Sushi Chef

For us, all events are created via apex based on integrations with an external system, or updates from the user (e.g. they start work slightly later than planned, so the event start time is shifted). 

So our event edit permissions are editable and we would like to keep that, but would like some configuration in GO to enable us to disable access to move/change events from the calendar view