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Consecutive calendar events show as overlapping on FSA calendar

Consecutive calendar events show as overlapping on FSA calendar

Consecutive calendar events show as overlapping on FSA calendar

Our field service engineers have asked why consecutive events show as overlapping on the FSA calendar.

Event 1: 11:00a - 12:00p

Event 2: 12:00p - 3:00p

Technically, they are overlapping. But realistically, this is a very normal way to schedule consecutive events. On the Classic App, this was not an issue. We would like to see these stacked on top of each other rather than next to each other. Once you get 3 or 4 events on a day like this, they stretch quite far across the day or week view making it difficult to see details.

This would also get it more consistent with the dispatch console. Consecutive events show linearly as expected. True overlapping events show next to each other.

screenshot3.png

Snap42.jpg

Snap43.jpg

 

What is the underlying problem do you intend to solve with this idea?
We would like the calendar to show events in a more linear way when events are consecutive.
How is the problem being addressed today, if at all?
Our technicians are enduring this. No workaround. it isn't realistic to ask our dispatchers to schedule events from xx:01.
Product Area?
FSA
What version of ServiceMax are you on?
Server: 18.2 Mobile: FSA for iPad 3.4.4
17 Comments
Product Team
Product Team

@lisa_mercer  - @brendenburkinsh has a logged a seperate idea for this already. This is not scoped into FSA 3.6.0. 

Customer Success Team
Customer Success Team

@archana_krishna   Thanks for the confirmation!  Just wanted to make sure it didn't get lost :)

Sushi Chef
Sushi Chef

@archana_krishna The idea that you had referenced is not the same as this idea. The other idea is asking for lines to separate the days in week view. This specifically is for overlapping events. Our understanding is that this is scheduled for 3.6.0. Is this not the case? We have an open defect for this issue.

Thank you,

Susan Michel

@lisa_mercer @brendenburkinsh 

Customer Success Team
Customer Success Team

@jeff_mallett  FYI.

Product Team
Product Team

@susanbmichel - To clarify - 

The idea you posted here about "Consecutive calendar events show as overlapping on FSA calendar", also reported in case 00076777 is scoped for FSA 3.6.0.

Sample screenshots of day and week view with consecutive events would look something like this.

Day View1.pngSample DayWeekView.pngSample Week

 

Product Team
Product Team
Status changed to: Delivered

This was delivered in FSA 3.6.0

Sushi Chef
Sushi Chef

@archana_krishna , thank you. I took a look at this in 3.6.0 and it looks exactly as expected! We are thrilled you heard our concerns.

Susan Michel

cc @jeff_mallett @terrikennelly @Elisa