Disable New Event in FSA

We are seeing new Action - 'New Event' in Work Order SFM wizards in FSA app. There is no option to disable this Action. We should have option to configure 'New Event' and disable it if it is not required in our org.new event.png

What is the underlying problem do you intend to solve with this idea?
Disable New Event button which is not required in our org
How is the problem being addressed today, if at all?
We do not have any solution
Product Area?
Mobile Field Service Management Work Order Management
What version of ServiceMax are you on?
Winter 17
20 Comments
Grill Chef
Grill Chef

I think it is the same!

"New Event" menu and input screen are hard-coded directly in the FSA application.

Servicemax needs to make it possible for the administrator to control the hide / display of this menu and to edit the input screen of "New Event" freely on SFM Transaction management screen.

Product Team
Product Team

All,

This was reviewed and the proposal is to remove this option from FSA app.  Since this page is hardcoded and not customizable, we believe this is not very valuable. Additionally, this is not configurable to show or hide it.

Alternately, the same action can be achieved by configuring either the appropriate standard SFM ["Create Event" for Salesforce / ServiceMax Event] in a Wizard or define a custom SFM as needed.

Sushi Chef
Sushi Chef

This is good news finally! What are the timelines to remove it please?

Sushi Chef
Sushi Chef

Wonderful news. I'm sure this will take some education since customers who on-boarded directly to FSA might be utilizing this.

Product Team
Product Team

All,

This is slotted for 3.4.0 release (first week of Oct'18).

This change will be documented clearly. We will also evaluate if this needs a wider communication. Thanks!

Pastry Chef
Pastry Chef

Hi Micheal

We could do that, though we don't mind engineers creating event for holidays or doctor visits etc, (normally, this tends to be done from outlook). From what we saw with this button on the FSA, it would create a new event which was related to the current WO that was opened with in the app, which meant the engineer would end up rescheduling that WO, which is something we really don't want them doing!. So we would like the option to remove it from the menu list.

Thanks

Russ

Pastry Chef
Pastry Chef

Wahoo! We are going to delay our planned go live for the FSA, and wait for the 3.4 version.

Thanks

Russ

Staff Chef
Staff Chef

FYI, release for this is now planned.

Dave Salter​, Craig MacIntyre​, Terry Cavender​, Warren Halberstadt

Pastry Chef
Pastry Chef

Sandeep Reddy MuskuLooks like this issue is resolved in the new FSA 3.4.0 per today's FSA Release Notes:

New Event Option Removed from Work Order Actions Menu

The New Event option that was hardcoded under Work Order Actions menu is removed. New event creation from SFM

Actions (if configured by administrator) is still possible.

fsa​ event​

Staff Chef
Staff Chef