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During Sync Attachment Name Issue

During Sync Attachment Name Issue

During Sync Attachment Name Issue

When attaching file to WO in MFL say the file name is test.txt. After the sync to Online, the file name is getting renamed to (Salesforce Attachment Id)_test.txt. It is prefix with attachment salesforce id and then followed by file name.

How is the problem being addressed today, if at all?
For the 2nd Issue, we have asked Onsite applcaition to trim the salesforceId and do their operation. Since this is workaround, we need this issue to be permanently fix it.
Product Area?
Mobile Field Service Management
What version of ServiceMax are you on?
Summer 16