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Enable Work Order & Case Chatter in Mobile application

Enable Work Order & Case Chatter in Mobile application

Enable Work Order & Case Chatter in Mobile application

Currently, Chatter functionality is enabled on the IPAD only for product troubleshooting.  The idea is to enable it also on the work orders.

In many cases, there is a lot of back and forth communication between the FSE and the back-office regarding troubleshooting and this communication is on the work order level not on the product level.   There are many customers that developed enhanced comments mechanism around the case and work orders I think having chatter would eliminate the need and will be a much more straight-forward communication.

What is the underlying problem do you intend to solve with this idea?
Chatter is a great salesforce functionality and allowing it to work on the IPAD for Cases and Work orders will enhance user experience and will eliminate a lot of back and forth Emails that are not connected to the system
How is the problem being addressed today, if at all?
-
Product Area?
Mobile Field Service Management
What version of ServiceMax are you on?
Summer 16
4 Comments
Pastry Chef
Pastry Chef

Would love to see it come to the iPhone for Work Orders...!

Sushi Chef
Sushi Chef

Agree - would love to see this in the field service app. We struggle with capturing communication between the planning team and field engineering team and this would allow bi-directional communication on a WO and ensure the details are captured against the WO for later referral.

Roast Chef
Roast Chef

This would be extremely handy functionality to have, the volume of calls from the back office to FSE team averages 100+ calls per day verifying work order data.

To leverage the chatter functionality to reduce this calls would in turn help drive efficiencies for booth the FSE team and back office staff. 

Staff Chef
Staff Chef

Sounds good to me, pitney bowes​ would be interested in investigating this functionality once it is available.