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Enable the Ability to Call Custom Actions with Web Services from ServiceMax GO App

Enable the Ability to Call Custom Actions with Web Services from ServiceMax GO App

Enable the Ability to Call Custom Actions with Web Services from ServiceMax GO App

In our environment we have SFMs that use "Custom Action - Web Service", which is supported on FSA but not on the GO App. As the GO App has much better UI and other features, we want to switch over to GO, however, this missing feature is stopping us. It would be great if "Custom Action - Web Service" feature is released on the GO App.

What is the underlying problem do you intend to solve with this idea?
Ability to call Custom Actions with Web Services from new GO mobile app
How is the problem being addressed today, if at all?
Using primarily FSA instead of adopting new GO app
Product Area?
Mobile, ServiceMax GO
What version of ServiceMax are you on?
18.3
9 Comments
Grill Chef
Grill Chef

Yes, we do need this ASAP

Grill Chef
Grill Chef

for release of this feature, any time line?

Product Team
Product Team
Status changed to: On The Roadmap

Custom Action Web Service will be added to ServiceMax Go for v1.5. Feature will be available on both iOS and Android versions of Go. 

I am interested in hearing about your use case with regards to how this feature is used. Is this something you can share?

Grill Chef
Grill Chef

Our business case is to enable field service technicians to complete their technical work and then record it on their Work Order using their iPhone. Technicians need to have the exact same drop down and other features as they currently have via Chrome browser and on the FSA for Windows and FSA on iOS (IPad)

Grill Chef
Grill Chef

For ServiceMax GO V1.5, What is the expected release date?

Grill Chef
Grill Chef

Hello Dev team ... any idea when will "custom web actions"  feature would be available in GO? We need this ASAP because there have been no updates on Classic App for past six months and we can't deploy GO due to lack of "custom web actions" . Please expedite - thank you.

Grill Chef
Grill Chef

On the Apple Appstore it shows GO Ver15.0 is available ... does this have "custom web actions"  enabled?

Product Team
Product Team

@aleem  Yes.  It is supported v1.5 onwards.

More information here : https://help.servicemax.com/articles/#!servicemax-go-1-5-0/go-launching-web-service

Product Team
Product Team
Status changed to: Delivered