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FSA Mobile App Logout Option Naming

FSA Mobile App Logout Option Naming

FSA Mobile App Logout Option Naming


Previously on the classic app the section for Signing out was clearly labeled as Sign Out. On the FSA app it is now labeled 'Access'. This doesn't make any sense. Can this section be changed to say 'Sign Out' to avoid confusion for Technicians and to improve usability and adoption.

Current app version in use 3.3.3

What is the underlying problem do you intend to solve with this idea?
User Adoption. Clear Navigation. Intuitive Navigation.
How is the problem being addressed today, if at all?
Extra unnecessary training and job aids
Product Area?
Mobile Field Service Management
What version of ServiceMax are you on?
Winter 18.2
8 Comments
Staff Chef
Staff Chef
Product Team
Product Team

Richard Lewis​ -  I was wondering if you had tried to override the custom label for this text. The custom label is FSA010_TAG027. You could override local translations for English or managed translation for other languages. Useful links on how to do this here. Let me know if this helps.

Staff Chef
Staff Chef

Hi Archana Krishnan​, thanks for the tip. We have tried this and it works.

FYI

Russell Jacobs​, Warren Halberstadt

Regards, Richard

Sushi Chef
Sushi Chef

While this may be good for the iPad version of FSA, the Windows version currently has no sign out option. You just have to close down the app.

Regards,

Jeff

Product Team
Product Team

Richard Lewis​ - This is addressed in 3.4.0 for iPad and Android.

Jeff Silveira​ - thanks for your feedback for Windows. Will consider this one as a separate item.

Joseph June​ we should mark this delivered.

Staff Chef
Staff Chef

Thank you Archana Krishnan

Staff Chef
Staff Chef
Line Chef
Line Chef

Can confirm change, 'Sign out ' is now displayed Richard Lewis