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FSA scrolling bars are too thin for Windows users

FSA scrolling bars are too thin for Windows users

FSA scrolling bars are too thin for Windows users

The scrolling functionality in FSA is by far the number one negative feedback by our users while working on laptops. The scrolling bars in the picklist values and also under work order debrief creates inefficiency and frustration. The bars are so small and using a laptop makes it that much harder as opposed to a computer with a mouse.

FSA Scrolling Bar Too Thin.JPG

What is the underlying problem do you intend to solve with this idea?
Ease of usability for techs on FSA
How is the problem being addressed today, if at all?
Planning for FSA UX Improvements in 2019, but no set date
Product Area?
Mobile Field Service Management
What version of ServiceMax are you on?
Autumn 17
Product Team
Product Team
Status changed to: Product Team Review
Customer Success Team
Customer Success Team

Hi @archana_krishna! I wanted to check in here to see if you had any updates to this review?  Thanks! 


Pastry Chef
Pastry Chef

Hello SMax product team,

This has been consistent feedback from the field. I recognize that design-wise, many mobile apps have moved to this kind of razor thin scroll bars, but it's not practical when trying to work in the field using a Windows-based laptop.

This also goes for the FSA Sync Status bar. We finally got a slightly contrasting color, but it's still difficult to see the progress, at-a-glance, given the thin width of the bar.

I'd like to request that all FSA scrollbars be, at-least, doubled in width in order to allow for ease of use for the intended audience of the Field Service Application. 

Think of all of the impediments an Engineer experiences at a customer's site:

  • Engineer could have large hands/fingers
  • Engineer could be required to wear safety glasses
  • Engineer could be wearing gloves
  • Engineer could have other items in hands
  • Customer site could be dimly lit
  • Customer site could be extremely bright
  • Customer could be rushing Engineer

@archana_krishna  @lisa_mercer 

Customer Success Team
Customer Success Team

@mmajerus6   These are all great points - thanks for contributing.   I'm actually meeting with @Justin_Nelson  today and we'll bring this topic up to the other CSMs to help gain more feedback from customers.

@archana_krishna  Let us (Justin and I) know how we can help on this one.