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Fix FSA time lag when navigating from calendar event to work order

Fix FSA time lag when navigating from calendar event to work order

We are in the process of migrating from ServiceMax Classic for iPad to FSA for iPad. We have noted that when a work order is opened from the FSA calendar, there is a 3-8 second lag in the "actions" menu from being enabled and the work order page from loading fully. This is quite different from the Classic app. In the Classic app, when opening a work order the Actions menu and the page layout is available instantaneously. Considering that our users have been using Classic for 3+ years, this change to FSA and the lag in response will be a dissatisfier.

We had opened a case with ServiceMax and engineering indicated that this was expected behavior. I would like ServiceMax to consider getting rid of this latency so that the work order actions can be available immediately upon load. This issue will be a challenge for us from a change management perspective, as it is a step backwards from what our users have grown accustomed to.

Note: This behavior is noted in FSA 3.3.4.

What is the underlying problem do you intend to solve with this idea?
We are looking to improve the usability of the FSA so that the response time is equal to or better than the Classic app.
How is the problem being addressed today, if at all?
We will need to train to this shortcoming and hope that the other benefits from the FSA will outweigh the additional inconvenience.
Product Area?
Mobile Field Service Management
What version of ServiceMax are you on?
Winter 18.2

Mourad LOUNAS​: It's the same issue!


Joseph June​ Please help to prioritise this.

Product Team
Product Team

Our tests showed that this issue was very evident on devices like iPad Air2 1/2GB RAM, iPad 4th gen. This is one of the performance items taken up for 3.4.4 and fix is applicable to iPad and Windows platforms. We should see ~50% improvement in time taken to load screens 3.4.4 onwards on these platforms (scheduled to be released on 14th Dec 2018).

Susan Michel

Sushi Chef susanbmichel
Sushi Chef

Thank you for this feedback. We are moving to 3.4.4 tomorrow as it has other patches in it that we need. I will check out the performance and let everyone know if we see an improvement.

Product Team
Product Team

Susan Michel​ - what family of iPads are the techs using?

Customer Success Team

Susan MichelPavan Kumar​ Can you please advise?  Thanks.

Product Team
Product Team

Thanks Susan - please keep us posted. As Archana mentioned improving calendar/event screen load time was a major focus for 3.4.4 and we are hoping your users notice improvement in performance.

Roast Chef brendenburkinsh
Roast Chef

I am running 3.4.4 Build 619 on an iPad 6th Gen 2GB memory and the latency is only around one second, nothing that will stop us from migrating once the cross object lookup issue is fixed with the release of 3.5.0.