Force Configuration Sync for mobile Users

[ccook]

It would be very helpful to be able to force all mobile users to perform a configuration sync.

Our company is very new to ServiceMax, so we are making changes / improvements weekly.

There's no way to guarantee our mobile users are actually getting those updates because they have the option to cancel the configuration sync.

[colby_lavin]

Hi Christopher and thanks for the comment. 

With your current issue, please consider using our Sync Reports feature to have visibility into which technicians are updating and which ones are not.  You can read more at: http://userdocs.servicemax.com/ServiceMaxHelp/Winter16/en_us/svmxhlp.htm#MobileApps/SyncReports.htm?... reports

With regards to "forcing" a configuration sync, we continue to consider options.  One issue is that we don't want techs to lose their entered data by forcing a configuration sync before their data are saved.  To this extent, we have considered blocking all sync activities and creating persistent reminders until the technician chooses to allow the configuration sync to proceed. 

I'm curious about your thoughts around this proposed solution.

Best,

Colby

_________________

Director, Product Management

ServiceMax, Inc.

[ccook]

Thanks for the response Colby - I did not know about the sync reports, this will help me out a lot.

I do appreciate your concern about techs losing data - could you design "forced configuration syncs" such that the process has a data sync built in on the front end?

There could be logic then that would halt configuration sync unless the data sync was completed successfully.

Taking this even further, it may be worth considering adding a data sync on the front end of every config sync - this would then guarantee that each user had saved their data prior to changing app configuration.

[colby_lavin]

Thanks again Christopher.  I like your idea of bundling a data sync with a config sync.  For reasons beyond these posts, we actually want the data sync to occur after the configuration sync; architecturally, this ends up being a better choice. 

Best,

Colby

_________________

Director, Product Management

ServiceMax, Inc.

[bgrollie]

is it something possible at the end off data synch to compare  the configuration on the server and on the users tools in order to donwload new criteria.

today the solution it based on action done by the end users. It's not possible when you manage more than 1000 users arround the world.

regards

Bernard

[deirdre_yee]

Pei Wong​ FYI, please see Bernard's question. A reminder to all customers, don't forget to vote on ideas you support! Click the green arrow to contribute your vote and show that this idea is a top priority for your business.

Thanks,

Deirdre

[joseph_june]

"Push Configuration" is something we are planning to add to our mobile apps.

When there is a configuration change, we will use mobile notification to silently notify the mobile apps that there is a new configuration setting and that it needs to download it. Download of configuration data will be triggered and updated configuration will be downloaded automatically.

[acooper]

This sounds great Joseph. We are currently releasing new features/config every week and have to constantly remind the techs to do a config sync otherwise they will get errors and strange results.

Will this be in FSA or the Classic apps as well?

[joseph_june]

This will be implemented in our FSA mobile apps only. This includes both on FSA tablet and the upcoming FSA phone apps.

[richard_moran]

Hi Joseph.

This looks like exactly what we're looking for . Do you have a timeline on when this will be added to the FSA App?

Thanks,

Rich

[smusku]

@Joseph June. Could you please let us know target release of this feature? This would be very useful feature for us. We are also looking for feature to send push notification or broadcast Technicians when they are using older version App and asking them to upgrade the app instead of through email.