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Go App: Generate Report when device is offline(with Server generation enabled)

Go App: Generate Report when device is offline(with Server generation enabled)

Go App: Generate Report when device is offline(with Server generation enabled)

We enabled Server generation of PDF to address inconsistent alignment issues in different devices. Now, when Technician tries to generate a report while Mobile device is offline, error , "Unable to connect to the server. Please try again once network connectivity has been restored." blocks them. We should enable offline Report generation when server side generation is enabled and PDF can be created after next data sync.

 

https://help.servicemax.com/articles/#!servicemax-go-help/go-opdoc-generation-server

What is the underlying problem do you intend to solve with this idea?
Report generation while device is offline
How is the problem being addressed today, if at all?
App generation
Product Area?
OpDocs
What version of ServiceMax are you on?
20.1
Tags (1)
3 Comments
jasonsauer
Product Team
Product Team
Status changed to: Under Consideration
 
jasonsauer
Product Team
Product Team

After evaluating the options, it was determined that we will address this in a future release by giving technicians an option to use client-side output document generation when the server-side option has been configured but the technician does not have network connectivity at the time they are attempting to finalize the document on the app. This way, the server generation can be set as the default behavior, but technicians will not be stuck when they are offline at the time.

We are not currently planning to implement the functionality of queuing up the output documents when the technician finalizes them and then generating them during the next sync, as the negative impact on sync times is too great.

casher
Fry Chef
Fry Chef

This is an important idea that is a high priority for my business needs.   An offline tool should be able to generate a report OFFLINE!  We need to have a consistent format so when an offline report is generated and signed by the customer they can receive it with correct margins meaning they can print this output PDF when needed, as they do in FSA