Customers should receive an email notification regarding Critical updates as well as support announcements.
Each customer has 2 users as contacts for creating cases with Tech Support (4 if premier support?). These individuals should be notified by email for all Critical updates as well as Support Announcements that can have an impact on the business.
iOS updates: each time apple releases an update, several users would typically create a post asking about this. There should be a single community page for this as well as an email sent to the named support contacts.
FSA Sum 16 and Win 17 apps being removed from App stores. This is news I need to see instead of stumbling on it in the community.
Chrome v60 impacting ServiceMax: This was initially posted on a blog in the community. It was not added to the ALL SUPPORT ANNOUNCMENTS page.
How is the problem being addressed today, if at all?
1. Perform a manual search on this community2. Follow others: if they create a post or comment on one you can see these updates3. Follow a post, blog etc...