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Notify Technician about new version App

Notify Technician about new version App

Notify Technician about new version App

Status: Active Submitted by Pastry Chef on ‎09-17-2018 11:50 PM

Today, we do not have any option to notify Technician when server version is upgraded to new version and he/she using version not compatible with new version. We need capability to send a broadcast to all users on the apps. We are looking for a notification box in classic and FSA Apps through which Admin can send any important communications to Technicians like 1. New version App notification 2. When new configuration available 3. Any ongoing know issues that Technician should be aware of.

What is the underlying problem do you intend to solve with this idea?
Improve the communication with Technicians on field with more controlled and efficient way.
How is the problem being addressed today, if at all?
Email communication sent out FSR managers
Product Area?
Mobile Field Service Management
What version of ServiceMax are you on?
Winter 18
3 Comments
richard_lewis
Staff Chef
Staff Chef
‎09-20-2018 01:40 AM
‎09-20-2018 01:40 AM

Hi Sandeep Reddy Musku​, have you looked at the capabilities of Mobile Device Management (MDM) solutions? We currently use Airwatch and it has the function to do this and send a message to all users of a particular app.

Regards, Richard

Message 1 of 3
smusku
Pastry Chef
Pastry Chef
‎09-20-2018 02:59 AM
‎09-20-2018 02:59 AM

Hi Richard, Airwatch is in place for a few regions but not all Technician enrolled the Device into our Network. Due to complexity in our network landscape, MDM is not resolving our issue. We have to manually communicate user to upgrade the app.

Message 1 of 3
dbrieck
Sushi Chef
Sushi Chef
‎09-20-2018 05:20 AM
‎09-20-2018 05:20 AM

Given that the apps are not server-specific anymore I see this as a growing issue. From what I understand the tech must perform an app reset once the server is updated, so there should be a method to force this to happen, or at least block them from doing anything until it's completed.

Message 2 of 3