Some of our managers work in the field almost as much as our technicians. They're interacting with customers and scheduling our technicians on the fly. These sort of quick additions or adjustments to the schedules are currently made using Excel spreadsheets. We'd like to see this sort of capability become possible either in a mobile setting or with an offline functionality so the dispatch console can be synced up later.
What is the underlying problem do you intend to solve with this idea?
Lack of visibility to the dispatch console when not in office or in an area with internet connectivity, leading to less dynamic dispatching, scheduling, and utilization of our technicians.
How is the problem being addressed today, if at all?
Excel spreadsheets are used instead to keep an up-to-date schedule and shared using a drop-box to alert technicians of their schedule and changes.