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Prevent unnecessary scrolling after Signature Capture on Service Report

Prevent unnecessary scrolling after Signature Capture on Service Report

Prevent unnecessary scrolling after Signature Capture on Service Report

iPhone WINTER 17 Release

Today, the button for customer signature is all the way at the bottom of the Service Report (summary). After signature capture, the Technician must manually scroll all the way back to the top (because of landscape mode a click on the iPhone clock in the center of the top bar does NOT work) to click "Finalize" and then in the top bar of the Service Report (summary) click "Ready". There are multiple options (in order of my preference) to prevent this unnecessary scrolling, please implement the most simple one:

- have a Finalize button also at the bottom near the customer signature button

- have the page scroll up automatically (or open with the top visible) after the signature has been captured

- position the Finalize button in the static bar next to the Cancel/Done button so it is always available

3i.png

eliminating the need to scroll all the way back to the top:

3.png

4.png

Thanks!

What is the underlying problem do you intend to solve with this idea?
unnecessary scrolling and thus time waste and frustration from the Technicians.
How is the problem being addressed today, if at all?
no way to workaround :-(
Product Area?
Mobile Field Service Management Work Order Management
What version of ServiceMax are you on?
Winter 17
2 Comments
Pastry Chef
Pastry Chef

Great idea Rob, especially as our process is to force every work order to have a service report now. It would save time for every single work order that is closed. Currently around 1,800 per day for us!

Product Team
Product Team