Currently when using the ServiceMax Winter 17 app for iPhone, our techs receive this message a couple of times each day:
This isn't a particularly helpful message and is an annoyance for the techs...
From my understanding its due to a connection issue or interruption during the sync, which is usually fixed by retrying and it works on the second attempt. However, to perform this retry is a very laborious process. You have to click OK... leave the record you are on... click tools... click sync status and actions... click sync data... then navigate back to the record once its successfully synced (hopefully).
So, I have two ideas:
1. Instead of showing this confusing message to a tech... just auto-retry in the background and if only after a number of failed attempts, give a message to the tech with a little more info as to why it actually failed (will help with troubleshooting and support).
2. If you do have to show this message, at least give the option to retry straight away to prevent all the navigation steps mentioned previously. The options for the message could be: "Dismiss" and "Retry". If you press retry, it instantly invokes a sync data and hopefully works successfully this time.
Number 1 is the best approach, but number 2 would also be useful if we do have to display the message.
What is the underlying problem do you intend to solve with this idea?
Speed and usability of the app, including error handling
How is the problem being addressed today, if at all?