When you open a Push Notification of ServiceMax Go it will then automatically download the Work Order and Dispatch event.
However, the Advanced Download criteria to retrieve related record is not triggered which means. The that for example the following is not immediately downloaded: Work Details, Parts Orders, Account, Case, Contact, Installed Product, Location, Warranty, Service Contract, Attachments, Service Team, Technician, Product, etc.
The Engineer is then force to manually tap on Sync Data to get these pulled in also. This is an extra action and if forgotten and he works on the work order directly it will be incomplete.
What is the underlying problem do you intend to solve with this idea?
First time right and reduce extra manual actions which can be forgotten.
How is the problem being addressed today, if at all?
We have to manually instruct each Engineer to not forget to do this.