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ServiceMax Go | Auto Troubleshooting

ServiceMax Go | Auto Troubleshooting

ServiceMax Go | Auto Troubleshooting

Status: Active Submitted by Pastry Chef on ‎12-04-2020 07:26 AM
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We have to provide our engineer with trouble shooting tips on how to resolve various sync and crashes issues.

It would be great if ServiceMax Go could intelligently guide the user in this and even asking the user if the app should perform this action where the engineer only has to confirm to proceed.

Right now we suggest the following manually:

Try Sync Data First

Then try Sync Config and then Sync Data

Then Try Purge Data

Then try Sync Data and Reset App

etc.

What is the underlying problem do you intend to solve with this idea?
Guide users in troubleshooting actions with the app
How is the problem being addressed today, if at all?
Put it in a troubleshooting guide which they have on their laptops but not in the phone.
Product Area?
ServiceMax Go
What version of ServiceMax are you on?
20.1
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