Sign Out function for Windows FSA

Sign Out function for Windows FSA

In the FSA for Windows there is currently no option to sign out:

screenshot 1.jpg

However within the FSA for IOS there is:

screenshot 2.jpg

The lack of a sign out function in the windows FSA represents a security risk since Servicemax have stated that the only way to sign out of the application is to simply close it. However, our tests have found (for both the Windows and IOS FSA) that closing the application does not constitute a proper sign out since the last login credentials used are saved. Therefore, after re-opening the FSA, a person is either logged back in as the last user automatically (IOS FSA) or is able to click on the Login button and proceed as the last user (Windows FSA).

Should someone steal a device the FSA is installed on (either with an IOS or Windows operating system), and they are able to gain access to the system, then they would be able to log in as another user and thereby acquire personal data.

All of the field service applications should therefore have a sign out feature and should also require the user to log in if they are closed and re-opened.

What is the underlying problem do you intend to solve with this idea?
Security risks regarding not having a sturdy sign out function as well as saving login credentials.
How is the problem being addressed today, if at all?
Servicemax have stated that these functions are as per design so it would not appear that they are being addressed.
Product Area?
Mobile Field Service Management
What version of ServiceMax are you on?
Winter 17
4 Comments
Sushi Chef
Sushi Chef

This is the most important part of Alex's idea: " All of the field service applications should therefore have a sign out feature and should also require the user to log in if they are closed and re-opened."

I would also add that there should be a login time-out setting where users are forced to login again after a specific time setting in hours.

This feature should be a priority for all FSA platforms (iPad, Windows, etc...)

Product Team
Product Team

This is on the roadmap. Infact it is planned to be released as a monthly update early March 2019.

Product Team
Product Team

This is delivered as part of 3.5.1 on FSA Windows.

Product Team
Product Team
Status changed to: Delivered