We want to ensure that our technicians are only able to enter their debrief time on work orders that they have been dispatched to, in specific, if any ServiceMax Events or Open Activities exist on the work order and are associated to the user, then they will be able to dispatch. If none exist, the technician will be locked out of dispatching.
How is the problem being addressed today, if at all?
The problem is not addressed as it stands today, our technicians are able to enter debrief on any work order whether they are dispatched or not.
Communities Mobile Field Service Management Scheduling & Dispatch Work Order Management