cancel
Showing results for 
Search instead for 
Did you mean: 

Technician Time Entry only on Work Orders they have been dispatched on

Technician Time Entry only on Work Orders they have been dispatched on

Technician Time Entry only on Work Orders they have been dispatched on

We want to ensure that our technicians are only able to enter their debrief time on work orders that they have been dispatched to, in specific, if any ServiceMax Events or Open Activities exist on the work order and are associated to the user, then they will be able to dispatch. If none exist, the technician will be locked out of dispatching.

How is the problem being addressed today, if at all?
The problem is not addressed as it stands today, our technicians are able to enter debrief on any work order whether they are dispatched or not.
Product Area?
Communities Mobile Field Service Management Scheduling & Dispatch Work Order Management
What version of ServiceMax are you on?
Summer 16
1 Comment
Product Team
Product Team

Archana KrishnanJoseph June​ Some use-case for geofencing & tracking

  • Track technician location at the time of debriefing.
  • Ability to see exactly where are technicians are dispatched and have confidence that they are not working (and entering time) anywhere else.
  • Disable technician from debriefing if not at location.