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Working Group/Service Team Notifications

Working Group/Service Team Notifications

Working Group/Service Team Notifications

Status: Active Submitted by Grill Chef 4 weeks ago

Push notifications to technicians is a great feature. In some areas, service teams and working groups work together to prioritize work and service customers.

It would be helpful to have the ability to send notifications to a working group or region when a technician is dispatched.

  • Notifications should be configured at the Account/location, Installed Product, and Contract Type Level.
  • Notifications could be triggered by certain Work Order Types. (Trigger on repairs but not Planned activities)
  • Service Team Notifications should have a different tone from regular notifications.
  • Maybe consider giving the technicians the choice to opt-in to group notifications.
What is the underlying problem do you intend to solve with this idea?
Notification of reactive issues to a service team rather than consulting a report
How is the problem being addressed today, if at all?
Notifications are handled by email and each team has filters that forward the notification to the team.
Product Area?
Service Go, Dispatching
What version of ServiceMax are you on?
20.1