annoying lady blocking screen

annoying lady blocking screen

With previous versions of the App, when switching to other apps you could still see the data on the ServiceMax app screen. Recent versions have this lady blocking the screen so you will not be able to see the data. Can this please be reverted. (Multiple Technicians are complaining about the loss of this functionality)IMG_6189.PNGannoying lady blocking your data

What is the underlying problem do you intend to solve with this idea?
current solution introduced inefficiency
How is the problem being addressed today, if at all?
you have to write down the information in order to enter it in other apps (not all fields can be copied)
Product Area?
iPhone mobile classic app
What version of ServiceMax are you on?
18.0.13
3 Comments
Product Team
Product Team

@rvanwaveren - This is an intended behavior, was done as part of a security fix.

When an app goes to the background mode, iOS takes a snapshot of the screen and saves it locally. Such files can be accessed from the local device and poses a security threat. To mask the view, the spalsh screen is flashed when the app goes to background.

Please see some references here.

https://medium.com/livefront/cover-up-your-users-sensitive-data-it-s-private-309c0173dffd

https://books.nowsecure.com/secure-mobile-development/en/ios/avoid-cached-application-snapshots.html

https://developer.apple.com/documentation/uikit/app_and_environment/scenes/preparing_your_ui_to_run_...

Hope this information helps.

Product Team
Product Team

@archana_krishna What prompted the security fix? I think @rvanwaveren has a pretty valid point as I suspect many of users are multi-tasking and they may want to have easy access to the data on the app while switching between apps. 

Sushi Chef rvanwaveren
Sushi Chef

@joseph_june Thanks for your support! Could this be at least optional/configurable so organizations can control how "secret" their data needs to be?