annoying lady blocking screen

[rvanwaveren]

With previous versions of the App, when switching to other apps you could still see the data on the ServiceMax app screen. Recent versions have this lady blocking the screen so you will not be able to see the data. Can this please be reverted. (Multiple Technicians are complaining about the loss of this functionality)annoying lady blocking your data

[archana_krishna]

@rvanwaveren - This is an intended behavior, was done as part of a security fix.

When an app goes to the background mode, iOS takes a snapshot of the screen and saves it locally. Such files can be accessed from the local device and poses a security threat. To mask the view, the spalsh screen is flashed when the app goes to background.

Please see some references here.

https://medium.com/livefront/cover-up-your-users-sensitive-data-it-s-private-309c0173dffd

https://books.nowsecure.com/secure-mobile-development/en/ios/avoid-cached-application-snapshots.html

https://developer.apple.com/documentation/uikit/app_and_environment/scenes/preparing_your_ui_to_run_...

Hope this information helps.

[joseph_june]

@archana_krishna What prompted the security fix? I think @rvanwaveren has a pretty valid point as I suspect many of users are multi-tasking and they may want to have easy access to the data on the app while switching between apps. 

[rvanwaveren]

@joseph_june Thanks for your support! Could this be at least optional/configurable so organizations can control how "secret" their data needs to be?

[acooper]

@rvanwaveren you will be pleased to know that the new Go app doesn't do this