We are going to be going live with a couple of projects using Servicemax for managing our field service activities. The native backup capabilities of the Force.com platform are not very sophisticated. Does anyone use a paid for backup solution in order to perform full daily backups of your Servicemax/Salesforce org? If so, would you recommend it to others?
We have used Backupify for Salesforce now for almost 2 years and have been pleased. So far, knock on wood, we haven't needed to restore anything, but it's still peace of mind. We run a scheduled back up our Salesforce and ServiceMax production org and Developers Sandbox weekly.
A sys admin can schedule weekly data exports. It will email the admin once a week with a link to download the export of all the data in the org. They can also export everything on the spot as well. Setup | Data Management | Data Export
SFDC offers a data recovery to the tune of around $10 K. They require a very good business justification if a customer even wants it badly enough to pay that much due to the effort involved on SFDC's side.
Yes, regarding Backupify, I have heard from many that its a good solution.
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Have you controlled via profiles who can delete or mass update your records? With the right controls in place you can minimise the need for backups. As a side note you can use tools like Jitterbit to construct meaningful data extracts that can then be reference by the likes of excel or an sql db. especially useful if you want to keep historical records like activities
Here are some scenarios to make you think twice about downplaying the need for backups: