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Create Auto-Entitlement Rules menu not available in SMX set up

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Fry Chef
Fry Chef

Create Auto-Entitlement Rules menu not available in SMX set up

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Hi Members,

In the user docs, it is explained that, you can go: Home > ServiceMax Setup > Installed Base & Entitlement, to create an auto-entitlement rules

But I only can see Home > ServiceMax Setup > Installed Base & PM.

So (there) I cannot create a auto-entitlement rules for Work Order or Case.

Can anyone suggest what I'm missing?

Best regards,

Bass

1 Solution

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Pastry Chef
Pastry Chef

Re: Create Auto-Entitlement Rules menu not available in SMX set up

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Retired
Retired

Re: Create Auto-Entitlement Rules menu not available in SMX set up

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Try going to Home > ServiceMax Setup > Warranties and Service Contracts. There should be an auto entitlement rules option there.

I will look into whether there is an error in the instructions or if this is referring to an older version of ServiceMax.  Thanks for pointing it out.

Pastry Chef
Pastry Chef

Re: Create Auto-Entitlement Rules menu not available in SMX set up

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