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Create Auto-Entitlement Rules menu not available in SMX set up

Fry Chef
Fry Chef

Create Auto-Entitlement Rules menu not available in SMX set up

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Hi Members,

In the user docs, it is explained that, you can go: Home > ServiceMax Setup > Installed Base & Entitlement, to create an auto-entitlement rules

But I only can see Home > ServiceMax Setup > Installed Base & PM.

So (there) I cannot create a auto-entitlement rules for Work Order or Case.

Can anyone suggest what I'm missing?

Best regards,

Bass

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Pastry Chef
Pastry Chef

Re: Create Auto-Entitlement Rules menu not available in SMX set up

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How to Create Auto-Entitlement Rules.jpg

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Retired

Re: Create Auto-Entitlement Rules menu not available in SMX set up

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Try going to Home > ServiceMax Setup > Warranties and Service Contracts. There should be an auto entitlement rules option there.

I will look into whether there is an error in the instructions or if this is referring to an older version of ServiceMax.  Thanks for pointing it out.

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Pastry Chef
Pastry Chef

Re: Create Auto-Entitlement Rules menu not available in SMX set up

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How to Create Auto-Entitlement Rules.jpg

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